• Waiheke Island Transport Specialists

  • Terms and Conditions

    Waiheke Shuttles Limited

    Hours of Operation:

    8:00am until 8:00pm 7 days. Only pre-booked transport is available outside these hours but extra charges may be incurred.

    Booking Conditions:

    To secure a booking we require payment in full if the booking is within 14 days. For bookings more than 14 days in advance a 25% non-refundable deposit is required with the balance paid 14 days prior to the date of transport. Details on how to pay for your booked transport is provided on the confirmation invoice which is emailed to you.

    A valid credit card number must be provided for all bookings and this credit card may be charged after the event where extra passengers have been transported, extra transport has been provided, soiling or damage to vehicles has occurred. 

    Waiheke Shuttles Quotations:

    Where a quotation for transport has been provided the quotation remains valid for a period of 30 days only. Confirmation of the quotation is required within the 30 day period and Waiheke Shuttles will not be bound to the transport rates in the quotation after the 30 day period.

  • Cancellation Policy and Conditions

    Cancellations:

    If transport is cancelled, the deposit paid is non-refundable.

    If transport is cancelled after full payment has been made and prior to 14 days before the date of transport, 75% will be refunded.

    If transport is cancelled after full payment has been made and between 14 days and 48 hours prior to the date of transport, 50% will be refunded.

     If transport is cancelled after full payment has been made and 48 hours or less before the date of transport, no refund will be given.

    Waiheke Shuttles cannot guarantee changes will be able to be made to existing bookings within 48 hours from the date of travel and the customer will still be responsible for payment of bookings made where such changes are unable to be made. On occasion our shuttles may be delayed slightly for a pickup due to circumstances outside our control, for example ferries running late, on such occasions our drivers will make all attempts possible to contact your group to advise you of the situation, no refunds will be made in these isolated situations.

    If the number of people who have turned up for a booking is lower than the number in the booking confirmation and no notification of a reduction in numbers has been given to Waiheke Shuttles within 48 hours from the date of travel payment will be required for the full number of passengers in the booking confirmation as resources have been allocated to the transfers.
    There is NO REFUND for passengers who fail to arrive at their designated pickup point at the arranged time and failed to notify us.
    Under NZTA regulations, the consumption of alcohol is NOT permitted on our buses or vans and the penalty for non-compliance is $500.00. Waiheke Shuttles drivers are under strict instructions not to carry intoxicated or disorderly groups or individuals and there may be occasions where our drivers will refuse access to our vehicles by such groups or individuals. NO refunds will be given in these circumstances. Passengers who are sick in the bus/van or damage equipment on the bus/van will be charged a cleaning fee of $200.00.

  • Wedding Transport

    Wedding Booking Policy:

    To secure a wedding booking we require payment in full if the booking is within 14 days. For bookings more than 14 days in advance a 25% non-refundable deposit is required with the balance paid 14 days prior to the date of transport. Details on how to pay for your booked transport is provided on the confirmation invoice which is emailed to you. 

    A valid credit card number must be provided for all bookings and this credit card may be charged after the event where extra passengers have been transported, extra transport has been provided, soiling or damage to vehicles has occurred. 

    Individual wedding transfers are scheduled and agreed to at the time the booking is made and changes to these transfers can only be made prior to the transport date by the person who made the initial booking or by a group member who has authorisation from the person who made the initial booking. Our drivers are unable to accept instructions from guests to change transport pickup times.

    Under NZTA regulations, the consumption of alcohol is NOT permitted on our buses or vans. Waiheke Shuttles is under no obligation to carry intoxicated or disorderly groups or individuals and our drivers are under strict instructions not to carry intoxicated or disorderly groups or individuals. There may be occasions where our drivers will refuse access to our vehicles by such groups or individuals and NO refunds will be given in these circumstances. 

    Passengers who are sick in the bus/van or damage equipment on the bus/van will be charged a cleaning fee of $250.00

    Wedding Booking Guarantee:

    A valid credit card number must be provided for all wedding bookings and this credit card may be charged after the event where extra passengers have been transported, extra transport has been provided, soiling or damage to vehicles has occurred.